Mobility Management / On-Demand Services

Are you ready to move your organization from traditional transit provider to mobility integrator? 

As we attempt to move past the disruptions to our industry in recent years (first, on-demand technology and then COVID-19), fixed-route ridership in particular has been moderately to severely impacted at many transit agencies. Interestingly enough, the new affinity of fixed-route constituencies for demand-response service offers greater synergy between fixed-route and paratransit and between public transit and non-emergency medical transportation services. The new transit paradigm assumes:

• Permanent ridership loss of varying degrees to telecommuting
• Shift from fixed-route transit to demand-response service in all but the most heavily traveled corridors where mass transit remains essential
• Access to health care and other vital community services will become a much more significant priority for public transit than ever before
• Microtransit will continue to emerge as a first/last-mile solution for those needing access to the fixed-route system
• ADA Paratransit service will become one of multiple demand-response services available to customers with disabilities, and it will no longer be the preferred or only choice because the other services can be provided at a lower cost with greater customer amenities

 So long as our industry learns to tap into the resources of both the transit and health care sectors, and provided that we leverage the right technology, we can create adapt to the new transit paradigm while continuing to be the main point of contact and "front end" for customers seeking the best transportation option for a given trip.

We provide cutting-edge solutions to the following frequently asked questions:

• COVID-19 has decimated our ridership. How can we show the public we are ready for them to come back, especially among the disability community?
• How can we leverage on-demand technology to serve both fixed-route and paratransit in a "post-COVID environment?"
• There are so many software products and  services out there related to mobility management. Which is best for my organization?
• My service is outsourced. How do I get the best value out of my next solicitation?
• The cost of my paratransit service has become unsustainable. How do I maintain quality service at a lower cost? 
• My service uses a combination of funding from health care and transit sources. Is there a solution that serves both constituencies and leverages both funding sources?