Making Transit Work with Better Strategies, Public Engagement, and Talent
Specialized transit consulting for paratransit, mobility strategy, executive recruitment, organizational development, and leadership.
Christian T. Kent is Mr. Paratransit
In the Field
In the Field | Making Transit Accessible for All
ADA ParatransitAccessibility
On-Demand Transit
Accessible FleetADA ParatransitAccessibilityOn-Demand TransitAccessible FleetOur Philosophy & Mission
Why Accessible Mobility Matters
At CTKTMC, we believe public transportation is a vital lifeline. ADA paratransit services are not merely operational line items—they represent freedom, employment, healthcare access, and dignity for millions of individuals with disabilities and senior citizens.
Lowering Costs Without Sacrificing Dignity
Bringing strategic perspective to improve service quality while keeping public transit financially sustainable.
Championing Equity & Inclusion
Direct engagement with rider advocacy groups to build authentic trust and respectful service standards.
Our Core Mission
"To bring a strategic perspective on mobility and paratransit to stakeholder organizations of all kinds to improve the quality and lower the cost of public transit services, thereby improving quality of life for the riding public, and especially for customers with disabilities."
Christian T. Kent
President & CEO
Nationally Recognized Transit Subject-Matter Expert
The Brand Behind the Expertise
Defending Accessible Transit
One Ride at a Time
Leadership Spotlight
Experience That Comes From Inside the Industry
Firm leader Mr. Christian T. Kent brings nearly 40 years of public and private-sector transit experience. Known nationally as "Mr. Paratransit," he served as the accessibility chief over the nation's fifth largest paratransit service at the Washington Metropolitan Area Transit Authority (WMATA MetroAccess), producing a complete operational turnaround and restoring public confidence.
Mr. Kent is a relationship builder and problem solver, having settled countless labor relations issues, contractor disputes, and class-action litigation. He champions disability rights and has recruited and mentored many successful leaders across the industry.
Why "Mr. Paratransit"?
The nickname reflects decades of hands-on operational leadership, national committee service, and an unwavering commitment to making public transit accessible for every rider.
Public Transit Ecosystem
Stakeholder Relationships
CTKTMC works with stakeholder organizations across the entire public transportation spectrum to solve operational, strategic, and leadership challenges.
Public Transit Agencies
Enhancing ADA compliance, paratransit cost-effectiveness, RFI/RFP solicitations, contractor oversight, and mobility modernization.
Private Transit Operators
Navigating complex agency partnerships, operational alignment, service delivery models, and competitive procurement strategies.
Government & Nonprofits
Aligning mobility management with human services transportation, disability advocacy, accessibility mandates, and community equity.
Transit Executives & Leaders
Providing specialized executive search, executive coaching, mentoring, and strategic advisory for C-suite and board leaders.
Our Practice Areas
Transit Expertise Where It Matters Most
Scannable, outcome-focused solutions designed to deliver operational resilience and strategic clarity.
Paratransit Operations
Deep expertise in ADA paratransit operations, compliance, solicitations, contractor disputes, stakeholder engagement, operational performance, cost effectiveness, and leadership.
Business Strategy
Evaluating business models, processes, procurement strategies, contractor-operated services, strategic relationships, and organizational structures for optimal efficiency.
Executive Recruitment
Specialized executive search for public and private-sector transit organizations, targeting C-suite, General Manager, and Director-level leadership placements.
Organizational Development
Evaluating teams, resources, organizational structures, leadership capabilities, and internal alignment to turn around struggling transit departments.
Training & Mentoring
Comprehensive training and executive mentoring backed by Christian T. Kent's extensive transit leadership experience, including federally sponsored instruction through the National Transit Institute (NTI) at Rutgers University.
Why CTKTMC
Unmatched Public Transit Credibility
Why public transit authorities, private management firms, and government entities trust CTKTMC.
Relationships
Years of relationships with public and private sector transit professionals ensures that CTKTMC brings vast resources and wide perspectives on transit issues.
Deep Transit Expertise
Specialized focus solely on public transportation, accessibility, and mobility—no generic corporate fluff.
Nearly 4 Decades Experience
Public and private sector experience spanning nearly 40 years, with nearly half in senior executive roles.
Specialized Paratransit Knowledge
Nationally recognized authority in ADA paratransit regulations, cost control, litigation, and community relations.
Executive-Level Perspective
Having led the accessibility division at WMATA (5th largest US paratransit), Christian understands top-level accountability.
Real-World Turnaround Results
A proven track record settled contractor disputes, class-action litigation, and restoring rider confidence.
By the Numbers
A Body of Work Built Over Decades
Real, verifiable milestones from Christian T. Kent's career and CTKTMC's consulting practice.
≈40
Years in Public Transit
0+
Executive Placements
0
Client Organizations Served
0
Teaming Partners
Follow Christian T. Kent on LinkedIn
Industry insights, transit commentary, and thought leadership posted regularly.
Targeted Operational Solutions
Facing a Transit Challenge?
Identify your current obstacle and see how CTKTMC provides immediate, practical solutions.
"Paratransit costs are becoming unsustainable."
We audit operations, renegotiate contractor terms, optimize routing tech, and implement cost-saving mobility management models.
"Your operation needs stronger performance & accountability."
We provide comprehensive operational audits, KPI frameworks, contractor oversight, and turnarounds for underperforming transit systems.
"You are preparing an RFP, RFI, or procurement solicitation."
We craft clear, compliant solicitations, evaluate contractor bids, and structure solid contracts that protect transit agencies.
"You need to modernize your mobility strategy."
We guide the integration of on-demand transit, TNC partnerships, and accessible technology ecosystems.
"You need an experienced transit executive or General Manager."
Our specialized executive recruitment connects transit agencies with proven C-suite and director-level leaders.
"Your team needs leadership development or organizational alignment."
We conduct structural reviews, leadership coaching, and mentoring to align teams with modern operational demands.
Industry Engagement
National Affiliations & Strategic Partners
National affiliations, committee roles, strategic partners, client authorities, and professional memberships.
National Affiliations & Professional Roles
APTA
Four terms on Board of Directors; member, Business Member Board of Governors; Chair, Membership; former Chair, Access Committee.
Transportation Research Board
J-7 Committee Member, Synthesis Selection.
Adjunct Professor (Rutgers)
Instructor for the federally sponsored National Transit Institute training transit leaders nationwide in paratransit management and operations.
COMTO
Seven years on Board of Directors; Chair, Accessibility Advisory Council.
CTAA
Latinos in Transit
Women's Transportation Seminar
Florida Public Transit Association
Teaming Partners
The Bandwidth of a Full Team
CTKTMC operates as an integrated team—drawing on strategic consulting partners and the executive search firepower of KL2 Connects to deliver depth across every engagement.
Strategic Partners
Consulting Partners
Consulting Partner — Profile Coming Soon
Consulting Partner — Profile Coming Soon
Consulting Partner — Profile Coming Soon
KL2 Connects — Executive Search Recruiters
KL2 Connects Recruiter — Profile Coming Soon
KL2 Connects Recruiter — Profile Coming Soon
KL2 Connects Recruiter — Profile Coming Soon
Industry Knowledge
Leading the Conversation on the Future of Transit
Insights on the Future of Public Transit
Christian T. Kent shares his perspective on paratransit, mobility, and the leadership challenges facing modern transit organizations.
Turnaround Strategies for MetroAccess
How Christian T. Kent transformed WMATA MetroAccess into a nationally respected paratransit system through accountability and community trust.
Read AnalysisPlacing the Right Leaders in the Right Seats
How Christian T. Kent, through KL2 Connects, matches transit agencies with proven C-suite and director-level leaders who build cultures of accountability and trust.
Read Article