A New Strategy for Paratransit
For decades, many transit agencies viewed paratransit as a 'cost center to be contained.' A strategic shift treats paratransit as a premium mobility service that drives innovation across the entire agency.
From Reactive Compliance to Proactive Strategy
A successful paratransit strategy requires four pillars: rigorous contractor oversight, continuous driver sensitivity training, integration with general public microtransit, and proactive rider advocacy engagement.
Key Executive Takeaways
- Shift focus from minimum ADA compliance to customer service excellence.
- Align contractor incentives with safety and schedule reliability.
- Incorporate modern microtransit software into legacy paratransit fleets.
Christian T. Kent ("Mr. Paratransit")
Founder & Principal Consultant at Transit Management Consulting, LLC with nearly 40 years of public transportation leadership, former WMATA Accessibility Chief, and Executive Recruiter with KL2 Connects.
More Articles & Media
View All PostsOne Transit - The Routing Company Podcast & Webinar
How commingling demand-responsive and ADA paratransit delivers truly equitable transit, maximizes fleet efficiency, and enhances community access.
Have We Outgrown Paratransit?
Examining whether traditional ADA paratransit frameworks still meet the evolving mobility expectations of people with disabilities or if integrated on-demand and TNC partnerships represent the future.
Transit Unplugged Interview - Christian Kent and Shawn Moon
Featured episode on Transit Unplugged hosted by Paul Comfort. Christian T. Kent and Shawn Moon discuss executive leadership, recruitment strategies, retention, and rebuilding trust across public transit authorities.