Paratransit Operations Response Plan for COVID-19
At the outbreak of COVID-19, Christian T. Kent published immediate guidance for paratransit leaders to maintain essential dialysis and medical transportation while protecting vehicle operators.
Emergency Operational Protocols
Paratransit serves passengers who are often medically vulnerable. Standard sanitation and single-occupant trip policies were rapidly instituted across agencies to preserve life-sustaining transit services.
Key Executive Takeaways
- Established strict vehicle sanitation cycles between passenger trips.
- Prioritized life-sustaining medical rides such as dialysis and chemotherapy.
- Provided frontline operators with personal protective equipment and hazard protocols.
Christian T. Kent ("Mr. Paratransit")
Founder & Principal Consultant at Transit Management Consulting, LLC with nearly 40 years of public transportation leadership, former WMATA Accessibility Chief, and Executive Recruiter with KL2 Connects.
More Articles & Media
View All PostsOne Transit - The Routing Company Podcast & Webinar
How commingling demand-responsive and ADA paratransit delivers truly equitable transit, maximizes fleet efficiency, and enhances community access.
Have We Outgrown Paratransit?
Examining whether traditional ADA paratransit frameworks still meet the evolving mobility expectations of people with disabilities or if integrated on-demand and TNC partnerships represent the future.
Transit Unplugged Interview - Christian Kent and Shawn Moon
Featured episode on Transit Unplugged hosted by Paul Comfort. Christian T. Kent and Shawn Moon discuss executive leadership, recruitment strategies, retention, and rebuilding trust across public transit authorities.